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Warranty Options

Server Source 24X7 4 Hour Response Warranty

Professional Support for IT 24x7 4 Hour Response Warranty

Details, conditions & exclusions

The warranty will begin seven days after delivery; prior to this the machine is covered by an Advance replacement warranty.

ServerSource will provide an onsite visit from a qualified engineer to repair hardware faults on Dell PowerEdge and Dell PowerVault systems. This will be arranged after a diagnosis has been completed via telephone support.

ServerSource will endeavour to provide an onsite service call within four hours of the diagnosis of a fault. Our warranty will cover the cost of parts and labour for any parts needed for the repair.

Please be aware that application programs, operating system software and third party products are excluded from our warranty. Externally mounted peripherals such as keyboards, monitors etc are excluded and will be sent via a NBD courier.

A separate warranty must be purchased for each system requiring support cover. A system in this case is any PowerEdge server or a PowerVault storage system supplied by ServerSource with its own unique system identification number (Tag Number).

Once the goods have been received, please register the unique system identification number of each separate unit online at www.serversource.co.uk/?page=warranty_registration.

You will also need to provide the address details of where the product is being physically held and you must alert ServerSource if these address details change.

Once the registration has been complete you will receive the contact information for both in hours service (9am-6pm) and the out of hours service (6pm-9am). This registration is necessary to assist ServerSource in deploying parts correctly.

Moving a server or storage system requires special care, and ServerSource is not responsible for the repair of faults caused by the system relocation or alteration of the systems hardware or software configuration.
To assist ServerSource in the diagnostics and timely recovery of a failed system, you must ensure that the following conditions are met:

If ServerSource sends a technician to your site, you must ensure that the technician can gain access to the system requiring service.

It is advisable to maintain backups of any data stored on the system and have backups available so you may restore your system to usability. You must accept that data may be lost from the system during maintenance and repair and that you are responsible for restoring any operating system or data to the system as may be required after service.

Warranty Exclusions:
Tape Device / Power vault:
The following Models will be excluded from the on site warranty-
Travan, DDS3, DDS4, DLT 4000, 7000 and DLT1, VS80. LTO and SDLT.
This applies to both internal and external (such as Power vault 110T)
Other Power vault equipment, such as SAN equipment and large Power vault tape libraries e.g. 136T and 128T are covered.

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Server Source Next Business Day Warranty

The warranty will begin seven days after delivery; prior to this the machine is covered by our Advance replacement warranty.

ServerSource will provide an onsite facility to repair a hardware fault on the Dell Poweredge and Dell Power vault systems if the repair is deemed necessary by a ServerSource Technician during a telephone support call to diagnose the reported fault. The fault must be reported to ServerSource prior to 16.00 hours on the day before the on site call is required.

ServerSource will endeavour to provide an onsite service call between 09.00 and 17.30 on the next business day following diagnosis of a fault. Our warranty will cover the cost of parts and labour for any Dell manufactured parts needed for the repair. Application programs, operating system software and third party products are excluded. Externally mounted peripherals such as keyboards, monitors, “hot swap hard drives� etc and all tape backup devices such as DLT, DDS and other types of backup device are excluded and would normally be sent via a NBD courier.

The service is available in designated response areas, details of which can be provided by your account manager.

A separate warranty must be purchased for each system requiring support cover. A system in this case is any Poweredge server or a Power vault storage system supplied by ServerSource with its own unique system identification number and a unique warranty identification number. Racks, Fibre Channel switches and externally attached devices are not included in the system warranty.

You must communicate the location of each covered system to ServerSource at least seven days in advance of the date on which service cover is required to commence. This registration is necessary to assist ServerSource in deploying parts correctly and ensures the system is in a location covered by our service.

If a systems location changes, you must communicate the change to ServerSource at least seven days before service cover is required.

Moving a server or storage system requires special care, and ServerSource is not responsible for the repair of faults caused by the system relocation or alteration of the systems hardware or software configuration.

You must use covered systems in an environment that conforms to the recommendations for the system.

To assist ServerSource in the diagnostics and timely recovery of a failed system, you must ensure that the following conditions are met:

A person who is knowledgeable about the system must be available to discuss the fault or problem with the ServerSource technician.

If ServerSource sends a technician to your site, you must ensure that the technician can gain access to the system requiring service.

A person who is knowledgeable about the system must be available onsite with the technician while the repairs to the system are carried out.

You must maintain backups of any data stored on the system and have backups available so you may restore your system to usability. You must accept that data may be lost from the system during maintenance and repair and that you are responsible for restoring any operating system or data to the system as may be required after service.

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Server Source Advance Replacement Warranty

ServerSource will provide an Advance Replacement for a hardware fault on the Dell Poweredge and Dell Power vault systems if the replacement is deemed necessary by a ServerSource Technician during a telephone support call to diagnose the reported fault. The fault must be reported to ServerSource prior to 16.00 hours on the day before the Advance Replacement is required.

Our warranty will cover the cost of parts for any Dell manufactured parts needed for the repair. Application programs, operating system software and third party products are excluded.

A separate warranty must be purchased for each system requiring support cover. A system in this case is any Poweredge server or a Power vault storage system supplied by ServerSource with its own unique system identification number and a unique warranty identification number

Moving a server or storage system requires special care, and ServerSource is not responsible for the repair of faults caused by the system relocation or alteration of the systems hardware or software configuration.

You must use covered systems in an environment that conforms to the recommendations for the system.

To assist ServerSource in the diagnostics and timely recovery of a failed system, you must ensure that the following conditions are met:

A person who is knowledgeable about the system must be available to discuss the fault or problem with the ServerSource technician.

You must maintain backups of any data stored on the system and have backups available so you may restore your system to usability. You must accept that data may be lost from the system during maintenance and repair and that you are responsible for restoring any operating system or data to the system as may be required after service.

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