01536 274 950

FAQs

Do you build to order or sell fixed configurations?

We build to order; the servers and workstations listed on the website are currently in stock. However, if you require a different specification-we can build to order most specifications required.

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What warranty do you offer?

We offer a variety of Warranty Packages; please check your quotation before ordering to ensure you are purchasing a product with the best warranty option for your needs. Warranties are available as 30 day replacement, 1 Yr Advance Replacement, 3 or 5 Yrs Next Business Day Engineer on Site and 3 or 5 Yrs Professional Support for IT- Mission Critical 24/7.

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Are any extended warranty options available?

Yes, please contact your account manager or sales with your requirement. We can offer extended warranties on all PowerEdge and PowerVault systems.

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I can't see the configuration that I am looking for, is this all you have?

We only place a selection of our systems for sale on the web site to give our customers an idea of the models available and typical pricing. We are happy to vary specs to suit individual customer’s requirements so we do not list multiple examples of the same system. Please e-mail or call for detailed pricing.

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How much is delivery?

Our delivery charges range from £10 for accessory items, £35 for Entry and Midrange level, £45 for larger servers and from £55 for the very large products. All our deliveries are by courier and we insure the goods to your door. Saturday and timed deliveries incur additional charges.

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How do I return a faulty item?

Please contact our support department. If a hardware fault is diagnosed they will allocate a reference number and arrange for the goods to be collected.

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Do you sell software?

Yes. Our Sales team can assist you with these additional requirements.

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How can I pay for my purchase?

We accept all major credit and debit cards. To minimise credit card fraud we will always ask for some additional proof of ID / Delivery address, typically this will be a copy of your driving license or a recent utility bill. We are happy to accept cheques which we express clear. BACS payments and other direct fund transfers are accepted. Credit accounts are available for established trade or corporate customers with a likely annual spend in excess of £20k, please ask for a credit application form to enable us to make the appropriate enquiries.

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Do you hold any accreditations from the manufacturers whose products you sell?

We are a Dell Authorised re-seller and a member of the Dell Partner Program. We are also an authorised EMC re-seller.

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I need the system urgently, how soon can you deliver?

Normal Server and Storage deliveries are 3-5 days from cleared funds. We can offer a faster turnaround if required, please speak to your account manager for assistance with urgent requirements.

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Do you ship internationally?

We are happy to ship to anywhere within the UK and Ireland including Jersey and the Isle of Man. We also ship internationally subject to confirmation of shipping costs.

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Do you offer trade or volume discounts?

Yes, we work closely with customers to help them achieve their aims. We are happy to pre-configure hardware and offer a scale of trade discounts dependant on volume. We are happy to look at volume discount on all larger Server, Workstation and Storage orders.

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Are the accessories that you sell genuine original manufacturers' products?

Yes all the items that we sell are as originally supplied by the manufacturer unless specified otherwise, this covers memory, hard drives, tape drives, RAID controllers and add in cards. These items may have been supplied as either after sales parts or have been removed from our extensive stocks of Servers and Workstations. In either case they are fully tested and carry an appropriate ServerSource warranty.

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Do you sell spares / upgrades for my Dell Products?

Yes we stock a full range of upgrades and are always willing to try to help with any related requirements that you may have.

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I need a server or a workstation for a period of time, do you rent equipment?

Yes, we are happy to rent fully configured Servers, Workstations and Storage products for anywhere between one month and three years.

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Do you offer an installation service?

We are happy to quote for onsite installation if required; however, we do not normally sell software installation services.

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